Question 1

Which health authorities and organizations does Rhizome cover?

Accepted Answer

17 countries and 6 international organizations, 120 databases, 83.3M pages: FDA (US), EMA and EU-level law, MHRA (UK), BfArM and PEI (Germany), Swissmedic (Switzerland), Health Canada, TGA (Australia), PMDA (Japan), NMPA (China), MFDS (South Korea), ANVISA (Brazil), ANMAT (Argentina), SAHPRA (South Africa), CDSCO and IPC (India), TİTCK (Türkiye), EDE (United Arab Emirates), and the Ministry of Health (Israel), plus ICH, ISO, IMDRF, GHWP, and industry news from RAPS and DIA. Japan, China, South Korea, Brazil, Argentina, South Africa, India, Türkiye, the UAE, Israel, and the FDA adverse-event reports (FAERS, MAUDE) are on the Enterprise tier.

Question 2

What kinds of datasets does Rhizome cover?

Accepted Answer

US: drug, biologic, and device approvals with their review packages (510(k), De Novo, PMA), guidance, the CFR, clinical trials, warning letters, 483s, CRLs, advisory committees, recalls, and consensus standards.
Europe: EPARs, EMA guidelines and committee outputs, CTIS and EU CTR trials, MDCG guidance, EudraLex and EU law, plus UK, German, and Swiss national datasets.
Asia-Pacific: PMDA reviews and guidance, NMPA regulations and product reviews, MFDS regulations and reviews, Japanese and Chinese clinical trials, and TGA datasets.
Americas and Africa: Health Canada guidance, trials, and review reports; ANVISA and ANMAT guidance and law; SAHPRA guidelines.
International: ICH, ISO, IMDRF, and GHWP.
We also include PubMed, patents, the general web, and your own uploaded documents.

Question 3

How current is the data, and how often is it updated?

Accepted Answer

Datasets are refreshed three times a week.

Question 4

How does Rhizome handle non-English regulatory documents?

Accepted Answer

Documents from Japanese, Chinese, Korean, and other non-English authorities are translated during ingestion, so you search and read them in English while citations link back to the original document.

Question 5

How does Rhizome avoid hallucinations?

Accepted Answer

Every fact in an answer ties to a primary-source page. We’ve ensured our agents don’t rely on memory.

Question 6

How many sources does one answer read?

Accepted Answer

It can vary based on how the question is asked. Ask Rhizome to research exhaustively, or give it a specific way to do the research, to encourage more research. We’ve seen answers go to tens of thousands of documents read.

Question 7

How does Rhizome make sure it doesn’t miss a relevant document?

Accepted Answer

Give Rhizome a specific method with which to do the research. For example, if asking a question about autoinjectors, ask it to review all autoinjectors approved in the last 10 years, see what each one did for the question at hand (if it applied), and then combine it into a central recommendation.

Question 8

Can I rely on Rhizome for a regulatory submission?

Accepted Answer

Rhizome does the research underneath the decision: every claim links to the primary-source passage, so your team can check it in a click. No hallucinations have been reported in the last 18 months, but AI is still a probabilistic technology so we do not take liability.

Question 9

Do you train AI models on my data?

Accepted Answer

No. Your questions and documents are used only to serve your request. Our AI vendors may retain inference data briefly (up to 30 days) for abuse monitoring under standard API terms, after which it is deleted; it is never used to train models.

Question 10

Can other users see my questions or documents?

Accepted Answer

No. Isolation is enforced in the database itself — row-level security scopes every query to your account — and each agent run’s permissions are resolved from your identity before the model is invoked.

Question 11

Can Rhizome run on our own servers or behind our firewall?

Accepted Answer

Yes, an enterprise license can be granted for this. Please schedule a demo if you’re interested in learning more.

Question 12

Do you support SSO / custom security?

Accepted Answer

On Business and Enterprise.

Question 13

Can I connect Rhizome to Claude or ChatGPT?

Accepted Answer

Yes, via MCP.

Question 14

Can I upload my own documents for Rhizome to analyze?

Accepted Answer

Yes. Attach documents to a conversation and the agent reads them page by page alongside the public record. You can also upload documents that should be permanently accessible to your agent across conversations.

Question 15

Can I export answers to Word, Excel, or PowerPoint?

Accepted Answer

Yes. Rhizome drafts deliverables in Word, Excel, and PowerPoint, with citations and clickable links preserved.

Question 16

Which AI models does Rhizome use?

Accepted Answer

Frontier models from Anthropic, OpenAI, and Google, orchestrated over our own retrieval and citation infrastructure.

Question 17

Is there a free tier?

Accepted Answer

Yes, 10 messages/month are available for free, for all customers who create an account.

Question 18

What does it cost?

Accepted Answer

Our pricing is fully transparent and published, from the free tier up to Enterprise.

Question 19

Is pricing per user or per company?

Accepted Answer

Free, Project, and Professional are single-seat. Business includes 5 seats; Enterprise is sized to your team.

Frequently asked questions

Know what your regulator thinks